We want you to be completely satisfied with your purchase from our ecommerce site. If for any reason you are not satisfied, you may request a refund or exchange within 48 hours of the time of delivery.
To request a refund or exchange, please contact our customer service team at [contact information] with your order number and reason for the refund or exchange. We may require photos or other evidence of the issue with your order.
If you are requesting a refund, we will review your request and, if approved, issue a refund to the original payment method used for the purchase. Please allow 3-5 business days for the refund to appear in your account.
If you are requesting an exchange, we will work with you to determine the best course of action, which may include sending a replacement item or issuing a refund for the original purchase.
Please note that we do not refund shipping charges or any fees associated with payment processing. We also do not accept returns or issue refunds for perishable items such as fresh produce or dairy products, unless they are damaged or defective upon delivery.
If your order is damaged or defective upon delivery, please contact us immediately and we will arrange for a replacement or refund.
If you need to return or exchange an item, you may do so by mail. Please contact our customer service team for instructions on how to return or exchange an item. You will be responsible for the cost of return shipping unless the item is damaged or defective upon delivery.
We reserve the right to refuse a refund or exchange if we determine that the item has been used or damaged after delivery, or if the request for refund or exchange is made outside of the 48-hour window.
We appreciate your business and strive to provide excellent customer service. If you have any questions or concerns about our refund policy